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Premier LogiTech ("Premier") is looking for a Site Operations Director to join our team!

Company Information:

Premier is a fast-growing certified partnered with several industry leaders in IT, including Dell EMC, HP, and others.  Premier was recently recognized as an SMU Cox Dallas 100 Award winner as one of the 100 fastest-growing companies in the Dallas-Ft. Worth area. Premier's growth and expansion of services have created the need for the position of  Site Operations Director located in North Texas.



Position Summary:

The Site Operations Director is responsible for all shifts of an entire site regarding labor forecasting and managing Staffing, materials, equipment, and space required to meet Client expectations and company production goals.  The Site Operations Director will work with Client Engagement Project Managers and Support Staff Department Leaders to request support as needed to meet production objectives.  Continuous improvement and margin management are prime objectives.


Essential Responsibilities:

  • Primary leader for all Operations of a Site, or multiple sites.  Responsible for all facets of the operation.

  • Depending on the composition of the specific facilities, Operations may be comprised of, but not limited to, Production, Repair, Fulfillment, Warehousing (Receiving and Shipping), Transportation, Production Planning, Returns, Circuit board manufacturing, Integration and 3PL Services.

  • Budget execution and financial performance optimization for assigned Sites and across all Clients assigned to the Sites through proper allocation and expenditure of Resources.

  • Exercise planning to forecast requirements for staffing, materials, equipment, and space such that Operations ramp and run smoothly with no disruption to Client service levels or production goals.

  • Hire and train Staff to produce quality work and meet individual productivity standards.  Provide Staff coaching and retraining as needed.  Administer corrective action as required.

  • Ensure proper handling and care for all Client owned inventory, materials, and other assets.

  • Review and understand all SOWs for each assigned Client or Project to ensure that SOW requirements and metrics are achieved.

  • Achieve Client or Project production and quality objectives for all work efforts.

  • Work with Client Engagement Project Managers to understand and properly plan for changes to existing and new Client needs.

  • Ensure that assigned Operations Staff executes per Work Instruction.  If a Work Instruction or Process adjustment is needed, coordinate with the given Client Engagement Project Manager and/or Support Staff Department Leader.

  • For any routine production non-conformance, initiate an internal corrective action process.

  • For any non-conformance that impacts Client service level, output goals, or quality, immediately execute a Corrective Action Report.

  • Maintain and manage KPIs and key operations metrics daily, while proactively escalating issues or concerns, as needed, to maintain customer SLAs or deliverables.

  • Engage the team to identify and manage quarterly OKRs that align with company goals and drive to improve your area of responsibility.

  • Review metrics related to financial performance, Client service level, and Production quality to determine resolutions to any metric failing to meet standards.  Proactively initiate efforts to improve these performance metrics even when meeting the minimum standards.

  • Partner with Sales, Client Engagement Project Managers, and Support Staff Department Leaders in the development of cost analysis for volume increases, new product introductions, new Client onboarding, and SOWs.

  • Report any cost increases for current work related to scope changes to the Vice President of Operations and assigned Client Engagement Project Manager. 

  • Conduct Client site tours and prospective Client site tours as needed.  Answer questions with precision and accuracy and project positive/proficient company posture.

  • Coordinate with Client Engagement Project Managers to ensure accurate Client invoicing.

  • Continually optimize the use of equipment and space resources to maximize output per resource and to minimize capital outlay.

  • Initiate, ramp, and manage multiple shifts as needed to meet demand and reduce capital outlay.

  • Conduct regularly scheduled Operations Meetings with assigned subordinate Staff and Support Staff to discuss Client work efforts to ensure optimal performance.  Ensure front-line supervisors engage in daily standups and provide performance feedback.

  • Regularly communicate with Direct Reports regarding Site Operations including improvement opportunities as well as discuss Company Operations to keep subordinate Leaders informed.  Ensure that Direct Reports conduct similar and appropriate Staff communication.

  • Manage multiple shifts or sites as required by the customer and the seasonality of the business.

  • Ensure the safety of all assigned Staff.  Take measures to bolster morale and well-being.  Coach Staff on Safety including review of Safety Incidents to prevent a recurrence.

  • Ensure that Company Policies are followed.

  • Ensure that Security measures are followed, including IT and Systems Infrastructure.

  • Ensure proper use, care, and maintenance of all company facilities and equipment.


Skills and Specifications Required:

  • 10 plus years of Operations experience in a Production and/or Warehouse environment

  • 10 plus years of experience leading and developing Staff in a multi-function and multi‑discipline work environment

  • Bachelor’s Degree in an engineering or business discipline preferred

  • Master’s Degree a plus

  • PC skills including the expert user of Warehouse Management Systems and understanding of Production Systems, MRP, and ERP

  • MS-Excel intermediate User skills required

  • Knowledgeable of and demonstrated execution of Lean Six Sigma, 5S, and Continuous Improvement fundamentals

  • Ability to work in a demanding, fast-paced environment

  • Critical decision-making and management skills.

  • Analytical skills… ability to translate data and observation into proactive improvement


Physical Requirements with or without Accommodation:

  • Ability to sit or stand for long periods including walking the facility for extended periods

  • Ability to lift 50 pounds

  • Ability to work in a non-climate-controlled environment

  • Ability to travel to project sites including occasional overnight trips



Equal Employment Opportunity

The success of Premier Logitech is due to the contributions of employees from diverse backgrounds.  It is Premier Logitech’s policy to not discriminate against any employee or applicant for employment because he or she is an individual with a disability, a disabled veteran, a newly separated veteran, a campaign veteran, or an armed forces service medal veteran (i.e., qualified protected veterans).  It is also the policy of Premier Logitech to take affirmative action to employ and to advance in employment all qualified persons regardless of their status as individuals with disabilities or protected veterans.  Decisions related to personnel policies and practices shall be made on the basis of business need, an individual's capacity to perform a particular job and the feasibility of any necessary job accommodation. Employees of and applicants to Premier Logitech will not be subject to harassment, intimidation, threats, coercion, or discrimination because they have engaged or may engage seeking to obtain their legal rights related to any law regarding EEO for qualified individuals with disabilities or qualified protected veterans.  

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