(Remote Monitoring +
On-Demand Support Services)

• SERVICE DESK

• DESK SIDE SUPPORT

• ENGINEERING

• PAY FOR SUPPORT AS NEEDED
   

Proactive server, storage, and network health monitoring, combined with on-demand engineering support provide cost-effective, business-class support services. Service includes remote monitoring, service desk (automated workflows & intelligent alerting engines) plus remote and on-site technical support.

(Comprehensive Outsourced Technology Services)

• SERVICE DESK

• DESK SIDE SUPPORT

• ENGINEERING
   

PLUS+ ADDS THESE FEATURES​:
 

• UNLIMITED ON-SITE SERVICES

• FIXED FEE FOR SUPPORT
   

Proactive monitoring, management, and issue resolution of your IT assets, including servers (on-prem & cloud), network, storage, and unlimited on-site support. We are your organization’s technology innovation department and support all technology assets, end-to-end.

SIMPLIFIED AND CUSTOMIZED FOR YOUR NEEDS

SERVICE DESK

Our technicians and engineers are available to tackle every technical challenge. We own resolution to each challenge and provide business-class customer service. Clients submit support requests to our service desk via a dedicated portal, phone, email, chat or from their system tray. Ticket status can be tracked via the dedicated portal. We assign technicians automatically, ensure promptness by mapping appropriate SLOs, and associate pre-defined tasks to service requests for multiple technicians to work on your issue.

SIMPLIFIED AND CUSTOMIZED FOR YOUR NEEDS

REMOTE MONITORING & MANAGEMENT

Our team proactively and comprehensively manages your technology infrastructure and end devices to ensure availability and security inclusive of patch management, asset management and security software. You have peace of mind and confidence knowing that technology is a reliable, effective advantage for your business.

SIMPLIFIED AND CUSTOMIZED FOR YOUR NEEDS

ON-SITE SUPPORT

Our trained and qualified engineering and desk side support team is ready when called for dispatch when an issue cannot be resolved remotely. They collaborate to assess to the root cause and remediated accordingly. With our onsite services, you have the option for dedicated personnel working at your place of business on a consistent schedule if required.

SIMPLIFIED AND CUSTOMIZED FOR YOUR NEEDS

CLOUD SERVICES, STORAGE & BACK-UP/DR

Premier has partnered with Microsoft to offer big business solutions tailored to fit small and medium enterprises optimally and affordable. Microsoft O365 is a game-changing productivity platform, combining the Office software users know and love with enterprise Cloud services.

• Exchange Online, Business and Enterprise plans, offers shared calendars and contacts along with web and device-based access

• OneDrive offers file storage and syncing across devices

• Teams offer unified messaging, voice, web conferencing and presence

Each application is equipped with enterprise enhancements such as encryption, compliance hold and archiving. In addition to our Hosted Exchange services, Premier offers a full migration service to Microsoft Office 365.

Storage needs continue to grow exponentially, presenting a significant challenge to organizations. Small and medium enterprises often struggle to keep up with the rapid production of new data, ensure necessary access to historical data and meet data archiving requirements. Premier offers either cloud or on-prem storage options in a cost-effective manner, without sacrificing performance. If storage is a challenge for your organization, Premier can help.

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Your data is your intellectual property and with IT systems at the core of any organization, backup and disaster recovery is vital. ​Paying for an always-available disaster recovery environment doesn’t make strategic sense. Cloud technologies afford the peace of mind you need while allowing you to pay only for the services you use, in the unlikely event you use them. Premier can implement cloud backup and disaster recovery programs that leverage Azure to get you up and running quickly and affordable.