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Premier LogiTech ("Premier") is looking for a IT Helpdesk Technician to join our team! 

 

Company Information:

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Premier is a fast growing certified partnered with several industry leaders in IT, including Dell EMC, HP and others. Premier was recently recognized as an SMU Cox Dallas 100 Award winner as one of the 100 fastest growing company in the Dallas-Ft. Worth area. 

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Premier’s growth and expansion of services has created the need for several new positions, including the position of IT Helpdesk Technician located in Dallas, Texas.  

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This position is onsite/hand-on support role.

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Position Summary:

The IT Helpdesk Technician provides technical assistance to internal and external customers on computer systems and fundamental infrastructure assets by responding to questions and requests with a timely solution. This position will solve technical challenges for the customer whether it be focused on infrastructure and/or end device environments.  As an integral part of the IT Team, this role may offer suggestions or provide training as part of the enhancement of existing and new internal processes (technical and operations) while leveraging tools to their fullest extent possible.

 

Responsibilities:

  • First point of contact for internal Premier Logitech employees as well as phone/email support for MSP customers

  • Troubleshoot, diagnose, and resolve end user hardware and software issues

  • Work with customer through Ticketing System remote login to help troubleshoot and fix issues

  • Work onsite at Premier Logitech to assist in Level 1 and some Level 2 support for internal issues

  • Support Premier Logitech employees with hardware devices, including set-up and install for new hires

  • Create/update Ticketing System including logging of all tickets

  • Escalate tickets to appropriate levels of support

  • Design and create custom device asset labels for high volume projects using asset label creation software

  • Go through salvage equipment at Premier sites and determine what needs to be salvaged and what needs to be disposed

  • Take salvaged equipment and follow procedures on systems for proper inventory and hard drive cleaning

  • Assist in Windows 10 upgrades, updates, and general patching

  • Create knowledgebase of repairs and the break/fix issues

  • Complete Dell training for company requirements

 

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Skills and Specifications Required:

  • Proven experience as a help desk technician or equivalent customer support role

  • Working knowledge of Enterprise level Microsoft Operating Systems

  • Working knowledge of Computer hardware and general knowledge of Microsoft Servers

  • Ability to diagnose and resolve basic technical issues

  • Working knowledge of Remote Monitoring and Management (RMM) & Service Desk software tools and methodologies, such as Kaseya BMS, VSA, Auvik, SolarWinds, Unitrends, Lansweeper or similar tools

  • Experience with on premise and cloud environments and the ability to troubleshoot in these environments

  • Working knowledge of Microsoft Active Directory, Group Policy, DHCP, DNS, Exchange, O365 and Teams

  • Demonstrated ability to adapt to new technologies and learn quickly

  • Ability to communicate effectively to understand the problem, explain its solution, be customer-focused and patient in dealing with a wide variety of technical and non-technical customers

  • Technology training and/or related experience

  • Technology certifications are nice to have (Dell, Microsoft, Cisco, SonicWall, Fortinet, VMware, ITIL)

  • Flexible to work outside of schedule, including nights and/or weekends as needed

 

Familiar with or ability to learn technologies being supported:

  • Cisco, Cisco Meraki, SonicWall, Fortinet, Ubiquiti

  • Dell (WorkstationsServer/Networking/Storage)

  • Microsoft (Windows Server, SQL, Exchange, O365, Azure, RDS)

  • VMware, Veeam

  • End user devices (PC and Mac)

 

 

Physical Requirements, with or without accommodation:

  • Ability to frequently stand, sit, walk and bend

  • Ability to occasionally kneel and crouch

  • Ability to lift and transport up to 40 lbs

  • Ability to occasionally work in a non climate controlled environment

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Equal Employment Opportunity

The success of Premier Logitech is due to the contributions of employees from diverse backgrounds.  It is Premier Logitech’s policy to not discriminate against any employee or applicant for employment because he or she is an individual with a disability, a disabled veteran, a newly separated veteran, a campaign veteran, or an armed forces service medal veteran (i.e., qualified protected veterans).  It is also the policy of Premier Logitech to take affirmative action to employ and to advance in employment all qualified persons regardless of their status as individuals with disabilities or protected veterans.  Decisions related to personnel policies and practices shall be made on the basis of business need, an individual's capacity to perform a particular job and the feasibility of any necessary job accommodation. Employees of and applicants to Premier Logitech will not be subject to harassment, intimidation, threats, coercion, or discrimination because they have engaged or may engage seeking to obtain their legal rights related to any law regarding EEO for qualified individuals with disabilities or qualified protected veterans.  

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