Premier LogiTech ("Premier") is looking for a Desktop Technician Level 3 to join our team! 

 

Company Information:

Premier is a fast growing certified partnered with several industry leaders in IT, including Dell EMC, HP and others. Premier was recently recognized as an SMU Cox Dallas 100 Award winner as one of the 100 fastest growing company in the Dallas-Ft. Worth area. 

Premier’s growth and expansion of services has created the need for several new positions, including the position of Desktop Deployment Technician located in Dallas, Texas.

Position Summary:

 

The primary responsibilities include but are not limited to imaging, deploying, migrating and upgrading laptops & desktop computers in a professional environment, while maintaining an exceptional level of customer service.


Responsibilities include, but are not limited to:

  • Providing support for Microsoft desktops/laptops, servers and network

  • Setting up new equipment and installing software

  • Maintenance/troubleshooting of all user hardware and software issues

 

 

Back-up/Secondary Job Functions:

  • Responsible for all staff members

  • Conducts shift start up briefs/safety talks with all team members

  • Grants entrance to team members (when needed)

  • Accounts for full staff, makes adjustments and previsions for leave coverage's (working with Head of the Line/line coordinator)

  • Monitors productivity, quality and efficiencies

  • Inputs end of shift data, PPPH/errors & update productivity scoreboard

  • Performs random audits to insure compliance of dress code, cell phone usage and other warehouse policies. (Including search of personal property when required)

  • Promptly communicates any changes in staff with Management

  • Efficiently performs and understands all Core Line duties, including Head of Line, QC, Packing, Shipping, Carry outs and Order filling

  • Interacts with all department's supervisors (when needed)

 

 

Requirements:

  • Must have 12+ months experience working in the desktop support field supporting Windows 2000/XP/Vista/7/8 clients in a WAN environment.

  • Must have 3+ months experience leading and managing a team of technicians on multiple deployment projects.

  • Must have excellent communication and writing skills.

  • Demonstrated excellence as an empowering and flexible leader in a dynamic, fast paced, hands-on, high stress environment.

  • Solid judgment, problem solving, decision-making skills and a proven record of taking the initiative and responsibility in using those skills effectively. Both individually and as a member of a team.

  • Detail oriented with the ability to teach and train detailed processes and methodologies.

  • Must have a professional appearance.

  • Excellent Customer Service Skills

  • Must be able to interact with customers, associates, contractors, and vendors in a professional manner to ensure customer satisfaction.

  • Microsoft Certification A+ or equivalent experience

  • Comp Tia A+ or equivalent experience

  • Dell Certified in desktop/laptop diagnosis and repair.

  • Experience with configuring PC’s, Laptops and printers.

  • Ability to reimage or refresh laptops and desktops and transfer data accordingly.

  • Experience with troubleshooting and diagnosing problems in person, via telephone, and via email.

  • Identify/Communicate noticeable problem trends and troubleshoot recurring problems to find permanent solutions.

  • Provide first level problem determination for desktop hardware and software related problems.

  • Resolve less complex problems immediately and escalate more complex issues.

  • Accurately communicate pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.

  • Responding to any inquiries and answering any questions in person, via telephone, and via email.

  • Associates Degree in Technology or higher.

  • Ability to safely lift up to 50 pounds.

For consideration, please submit your resume to hr@premierss.com.