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The Client Project Manager serves as a direct line of contact with our clients and is the liaison between the Client and internal Sales team. As a Client Project Manager, you will be responsible for partnering with internal teams throughout project cycles and onboarding, supporting project forecasts, and introducing new products and services to an existing Client’s portfolio. From managing project scope, providing key metric reporting and performing routine Client check-ins, this role will enable successful project delivery and client satisfaction.

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Responsibilities

 

Project Management: 

  • Plan and manage key new client projects.

  • Assess and evaluate client needs for initial scope of project to develop project specifications and objectives.

  • Prepare and maintain project plans and client-facing communications including - but not limited to - project timelines, schedules, agendas, and training plans.

  • Monitor project scope, deliverables, change requests, and progress through the duration of the project plan.

  • Proactively identify factors jeopardizing the project and escalate issues to management as appropriate.

  • Manage multiple projects, tasks, and responsibilities simultaneously.

  • Develop and maintain product and system knowledge, attend, and conduct internal and external training sessions, review enhancement and defect-resolution software.

  • Conduct onsite presentations, webinars, and conference calls during the implementation phase to orientate a new client, collaborate and train client contacts on systems and processes.

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Reporting/Tracking:

  • Provide design documents or configure Premier systems as needed to support the project scope and specifications.

  • Create support model documentation for respective projects.

  • Support launch plans for new services and client requirements, including reporting and necessary documentation.

  • Review documentation and ensure it is complete, acceptable, and aligned with standards.

  • Prepare regular project status reports in accordance with the guidelines set by the Leader.

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Client/Key Stakeholder Communication:

  • Work closely with business units and partners to define and manage the scope of business for each new project.

  • Cultivate the client relationship during the implementation phase by establishing expectations and continue to maintain regular client communication to ensure expectations and service needs are being met.

  • Serve as central point of contact throughout the duration of the project and routinely relay project information to management and key stakeholders.

  • Work closely with internal partners (Customer Service, Financial Operations, Card Operations, Product Support, and Product Development) to ensure client-specific requirements are executed.

  • Assist other team members with client implementations, product knowledge and project tasks.

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Skills and Specifications Requirements:

  • 3 plus years’ experience designing processes, managing third party providers, internal departments and directing operations for new business implementations.

  • 3 plus years’ experience working directly with internal and external clients.

  • 3 plus years’ experience with all Microsoft Office applications

  • Product Management or Process Improvement experience

  • Excellent interpersonal/communication and presentation skills

  • Strong consultative, analytical, and problem-solving skills.

  • Ability to manage and prioritize multiple competing projects.

  • Ability to inspire and motivate.

  • Detail oriented, strong organizational skills and ability to work independently with a sense of urgency.

  • Bachelors in complementary field of study preferred.

  • CAPM or PMP Certification is a plus.

  • Comprehensive understanding of the Technology or Logistics Services Industry preferred.

 

Physical Requirements, with or without accommodation:

  • Ability to sit or stand for long periods of time.

  • Flexible schedule with possibility of working long hours, including some weekends.

  • Limited travel may be required to support business needs.

 

Why Premier LogiTech?

Premier LogiTech ("Premier") is an award-winning Dallas-based provider of integrated technology solutions. Our ability to integrate with nearly any organization’s global supply chain allows us to offer tailored solutions to business needs such as, sourcing, configuration, customization, packaging, delivery asset management, support, and repair.

 

Premier began as a startup in the electronics space, landing one customer.  Today, the company has continued to grow year after year and for the past several years, we have enjoyed double-digit growth. Our employees have played a key part in our success and growth, and their dedication, talent, and hard work is why we do so well as a company.  ​Looking ahead, we are focused on continued growth and invite you to be a part of our success.

 

Equal Employment Opportunity

The success of Premier Logitech is due to the contributions of employees from diverse backgrounds and experiences. Premier Logitech is an equal opportunity employer EEO / Disability / Vet.  It is Premier Logitech’s s policy to provide equal employment opportunity in employment decisions and for all applicants and employees.

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